Technology today is helping businesses to streamline processes, automate a number of services and even provide a better customer experience. Technology doesn't just help businesses provide a better customer experience, however, it is also helping them create a better...
The e-commerce sector has enjoyed considerable success in the last decade. From relatively humble beginnings, it has grown to a point where e-commerce now has a total global market value of $6.3 trillion and is expected to keep growing....
Whether you're just getting started with your business website or you've had one for years, it's important to make sure that it is up to date and reflects your company in the best light possible. Your website is often...
With modern technology, almost anyone can start an e-commerce store at home. It is simply a matter of purchasing a domain name, setting up a website with a shopping cart option and waiting for the orders to pour in....
An effective Customer Experience Strategy enables businesses to proactively tailor customer interactions for increased satisfaction rates and lower churn rates, leading to higher satisfaction ratings and ultimately increased revenues.
An innovative product may fall short of customer experience goals if...
Running an HR department is not easy. It is surprising how complex it is. There is a huge amount to think about and get done. Modern HR departments are responsible for far more than just hiring staff, monitoring absenteeism,...
When you see a team that’s winning and thriving from the outset, you have to realize that they’ve gone a long way in making the team into what it is now. Hard work and perseverance are the secret ingredients...
If you’re running an online business, one of the important touchpoints you have with your customer is when the items they ordered and purchased from you get delivered. For one, this allows you to leave a positive impression on...
Small businesses and ambitious entrepreneurs can be found in the centre of every industry. Both small businesses and entrepreneurs contribute significantly to countries overall revenue, as well as greatly benefiting industry workers.
Whilst it can seem daunting for new entrepreneurs...